faq

Frequently Asked Questions

Why do I need a strategic plan for my business?

Operating in business without establishing a strategy supported by a plan to hit your financial goals is like jumping into a pool without knowing how to swim. One of two things will occur: 1) you frantically splash around with no direction working hard just to stay above water; or 2) you immediately go under water. Strategy is the compass that leads your business to gaining clients, increasing revenue and building intentional relationships.  

I am new to virtual assisting. How does it work?

It’s just like having an in-person assistant but communication is conducted via phone or video. We are always just a phone call or computer screen away! To stay aligned, scheduled meetings are established so communication remains open, goals are clear and assignments are executed timely and with excellence. We provide executive-level assisting so we take extra steps to understand your expectations. Through the process, we grow together because we are more than just a task master, we are a collaborating team member.

Why is execution important in business?

If you are sporadic with your services and/or inconsistent with communication or even silent with establishing your position in the marketplace, it’s difficult for clients to know what to expect from you and your business. Consistent execution of communication, along with intentional activity and presence, builds client trust, improves engagement, increases revenue and leads to desired overall results for both you and your business.  

Is virtual assisting as effective as in-person assistance?

Absolutely, it is! It increases productivity, reduces idle time and improves time management. With video being the go-to means of communication, it allows both parties to communicate the needed information efficiently and effectively. And, it also fosters more impactful encounters when in-person meetings are necessary.

Can I purchase a block of hours?

Yes, you can if you have a short assignment. Hours can be used throughout the month as needed. Unused hours do not carry over to the following month.

Do you outsource?

You will have one MPC contact. To achieve excellent results and turnaround time, MPC may collaborate with various people within the industry to execute timely and efficiently. You will know in advance if services are needed by a third-party that could incur additional service fees beyond your established MPC fees.

Why should I invest in hiring a professional?

Calculate the number of hours you are spending on non-revenue generating tasks each day. Take that number and multiply it by your hourly rate. Calculate the monthly and annual totals. ASTOUNDING, right! Pick your jaw up off the floor! This is the potential revenue you are missing each day/month/year by not hiring a professional so you can focus on those revenue-generating activities that will grow your business to 6-figures and beyond!

How can I afford hiring a professional to help my business?

Take a few moments and think about the future revenue your business will generate by hiring a trusted firm to assist with strategy, planning and execution, consistently. Seeing the future makes room for the willingness to make adjustments to achieve goals.

What if I need work done inside my office?

While all virtual executive administrative services are performed remotely, we may have another service solution for you for an additional fee.

What software do you use?

We have experience using many products like MSOffice and Google Suite; client relationship management (CRM) software, graphic design, social media scheduling software and many, many others along with industry-specific software for service-based businesses. Based on our client’s needs and technological abilities, we can track project tasks using a project management software or be as simple as providing verbal or email updates, whichever is preferred by the client. We meet you where you are! Our goal is to make your life a little bit easier. We are always looking for new products to explore that will increase productivity and efficiency. We love learning new software so let us know and we will try it!

How is payment handled?

A retainer fee, with a service term of 3-, 6- or 12-months, is required for all monthly packages. A deposit or full payment is due before the start of service and if service starts in the middle of the month, it will be pro-rated. Otherwise, payment is due at the beginning of each month. If a block of hours is purchased, payment is due prior to the start of the assignment.  

How can I work with moore planning & consulting?

We would love to see how we can help. Click here to schedule a phone consultation so we can discuss your needs.

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